How the Puppy Transition System works

Familiar comfort, from breeder to home

Preparing for your puppy’s arrival starts before collection day. The Puppy Transition System combines familiar-scent preparation with a USB-rechargeable heartbeat companion and first-night guidance.

Choose your comfort companion

Select Tan or Cream, enter your expected puppy collection date and add your breeder’s delivery details. If the address is not confirmed, choose the option to provide it later.

Prepare familiar scent with your breeder

Where collection dates and delivery times allow, we send the Breeder Preparation Pack approximately 2–3 weeks before collection. It includes a soft scent cloth and plain scent bag. Your breeder can introduce both the scent blanket and the bag to your puppy’s familiar environment so both can retain familiar litter scents.

Get ready at home

Your Home Comfort Kit includes the heartbeat toy in your chosen colour, rechargeable module and USB cable, reusable hygienic zipper bag, first-night settling guidance and calming audio access.

The Breeder Preparation Pack and Home Comfort Kit are separate deliveries where applicable, so they may have different dispatch dates and tracking information. If collection is approaching, contact us before ordering so we can check the arrangements with you.

Keep settling gentle and supervised

Introduce familiar scent and the heartbeat companion as part of a calm, consistent routine. This is a comfort companion, not a chew toy. Always supervise use, inspect the toy and its closure regularly, and remove the electronic module before washing.

No product can guarantee a tear-free first night. Thoughtful preparation can help make unfamiliar surroundings feel a little more reassuring.

Free UK delivery

UK delivery is free, including Northern Ireland, the Highlands and islands, with no additional regional charges. Delivery to outer regions may take longer. Advance breeder-pack delivery depends on your collection date and delivery timings.

Explore the complete system

View the Puppy Transition System for current pricing, colour options and the full list of contents.

Questions about collection dates or delivery? Email support@trendypetsolutions.com.

Frequently asked questions

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.