Hassle-Free Returns & Refunds
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Returns & Guarantee
30-Day Return Window
We offer a 30-day return window from the date your order is delivered.
Eligibility
To be eligible for a return:
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Items must be unused, clean, and in their original packaging
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Returns must be requested within 30 days of delivery
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For hygiene and safety reasons, used items cannot be returned, unless they arrive faulty or damaged
This policy does not affect your statutory rights under UK consumer law.
How to Start a Return
To request a return, please email:
support@trendypetsolutions.com
Include:
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Your order number
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The reason for the return
We’ll reply with clear return instructions.
Return Shipping
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Customers are responsible for return postage for change-of-mind returns
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If an item arrives faulty or damaged, we will cover the return postage
Refunds
Once your return is received and inspected:
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We’ll notify you of approval or rejection
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Approved refunds are issued to the original payment method within 4–10 business days
If you have any questions, our team is here to help.
The Trendy Pet Solutions Team 💛🐾
Calm • Comfort • Care