Privacy Policy
Ā
š Privacy Policy
Last updated: 17/11/2025
At Trendy Pet Solutions, your privacy truly matters to us. We want to be open and clear about how we collect, use, and protect your information. This Privacy Policy explains what data we collect, why we collect it, how itās used, and the choices you have.
If you have any questions, please contact us at support@trendypetsolutions.com or via our Contact Us page.
š Table of Contents
- š¾ In Simple Termsā¦ (Easy Summary)
- 1. Who We Are
- 2. Information We Collect
- 3. How We Use Your Information
- 4. Legal Bases for Processing (UK GDPR)
- 5. Cookies, Analytics & Tracking (Cookie Consent)
- 6. How We Share Your Information
- 7. Data Storage & Retention
- 8. Your Rights (UK GDPR)
- 9. Email & SMS Marketing
- 10. Childrenās Privacy
- 11. International Transfers
- 12. Links to Other Websites
- 13. Updates to This Policy
- 14. Contact Us
š¾ In Simple Termsā¦ (Easy-to-Read Summary)
- We collect personal information so we can process your orders, deliver products, provide support, improve your experience, and (optionally) send email/SMS updates if you choose.
- We never sell your data. We only share it with trusted providers who help us run our store (Shopify, payment processors, delivery partners, analytics).
- Youāre always in controlāyou can access, update, or request deletion of your data.
For the full legal version, keep reading below.
Ā
Who We Are
This website is operated by Trendy Pet Solutions Ltd, trading as Trendy Pet Solutions (āweā, āusā, āourā).
We are a UK-registered business that sells pet products directly to customers through this website. We are the data controller for the purposes of UK data protection laws, including the UK General Data Protection Regulation (UK GDPR)
Customer orders are currently dispatched from the United Kingdom.
If you have any questions about this Privacy Policy or how we handle personal data, you can contact us using the details below.
Email: support@trendypetsolutions.com
Contact page: /pages/contact
2. Information We Collect
Information you provide directly
- When you place an order, create an account, contact us, sign up for email/SMS, or enter a promotion, we may collect your name, billing/delivery address, email, phone (optional), payment details (processed by payment partners), and order history.
Information collected automatically
- When you browse, we use cookies/pixels to collect IP addresses, device/browser types, pages viewed, time on site, and on-site actions to improve performance and personalise your experience.
Information from third partiesĀ
We may use analytics and advertising tools provided by platforms such as Google and social media partners to understand how visitors use our site and to improve our marketing. These tools are only used where you have given consent via our cookie banner.
3. How We Use Your Information
A) Fulfil your orders & provide services
- Process purchases and payments, deliver products, provide order updates, and respond to enquiries.
B) Improve your experience
- Personalise content/offers, analyse performance, troubleshoot issues, and enhance security.
C) Marketing (only with your consent)
- Email newsletters, product updates, offers; SMS updates if opted in. You can opt out at any time (email āunsubscribeā; SMS reply āSTOPā).
4. Legal Bases for Processing (UK GDPR)
| Reason | Legal Basis |
|---|---|
| Fulfil your order / provide services | Contract |
| Send email/SMS marketing (opted in) | Consent |
| Improve our site & services | Legitimate Interests |
| Comply with legal obligations (e.g., tax) | Legal Obligation |
5. Cookies, Analytics & Tracking (Cookie Consent)
We use cookies and similar technologies to operate our site, measure performance, and show relevant ads. These include Google Analytics/Ads, Meta (Facebook/Instagram) Pixel, TikTok Pixel, Pinterest Tag, and are typically managed via Google Tag Manager.
Cookie Consent: We use a cookie banner to obtain your consent for non-essential cookies (such as analytics and advertising). You can adjust your preferences via the banner or your browser/device settings at any time. Essential cookies (necessary for the site to function) cannot be disabled.
Managing Cookies: You can block or delete cookies in your browser settings. Note that some features may not work correctly without cookies. For platform-specific controls (Google/Meta/TikTok/Pinterest), please refer to their privacy settings.
6. How We Share Your Information
We respect your privacy and do not sell your personal data. We share information only with trusted third parties, when necessary:
A) Service providers
- Shopify (store platform), payment processors (e.g., Shopify Payments, PayPal, Klarna if enabled), delivery/fulfilment partners, email/SMS providers, IT and security vendors.
B) Analytics & advertising partners
- Google, Meta, TikTok, Pinterest ā typically via cookies/device identifiers, often in aggregated or pseudonymous form.
C) Legal requirements
- To comply with law, protect our rights/customers, or prevent fraud/misuse.
7. Data Storage & Retention
- We retain data only as long as needed to provide services and meet legal obligations.
- Order records: up to 6 years (tax/accounting).
- Marketing data: until you unsubscribe or request deletion.
When no longer needed, we delete or anonymise data securely.
8. Your Rights (UK GDPR)
- Access your data we hold
- Correct inaccurate data
- Delete data in certain cases
- Restrict or object to processing
- Withdraw consent for marketing at any time
- Data portability (copy of your data)
To exercise your rights, email support@trendypetsolutions.com. We may need to verify your identity.
9. Email & SMS Marketing
If you opt in, we may send email newsletters, updates, offers, and SMS alerts. You can unsubscribe at any time (emails: āunsubscribeā link; SMS: reply āSTOPā). Service emails about your orders are still sent even if you opt out of marketing.
10. Childrenās Privacy
Our site is not intended for children under 18 and we do not knowingly collect data from children. If you believe a child has provided personal data, contact us and we will delete it.
11. International Transfers
Some providers (e.g., Shopify, Google, Meta) may process data outside the UK/EEA. When this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent protections.
12. Links to Other Websites
Our site may link to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies.
13. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our services, legal requirements, or how we handle data. When we make significant changes, we will update the āLast updatedā date above.
14. Contact Us
- Email: support@trendypetsolutions.com
- Contact form: /pages/contact
The Trendy Pet Solutions Team šš¾